Terms & conditions

1. FINANCIAL TERMS

  • Payment Terms
  1. Setup Fee and Six (06) months subscription to be paid upon confirmation or contract signing for each module category selected.
  2. At the end of the initial six (06) months after project kick-off, the semi-annual fee is to be paid at the beginning of each period.
  • All subscription invoices will be shared One (01) month before the expiry of the ongoing subscription period and such invoices should be settled before the expiry of the ongoing subscription period. Infoseek will reserve the right to restrict the client’s access to the system if payments are not received before the expiry date.
  • All fees mentioned in this proposal is excluding all applicable government taxes
  • All invoices will be raised in USD

2. SETUP FEE TERMS

  • The proposed setup fee is for an onsite implementation where Infoseek will assign a project team to visit customer site to conduct specific project implementation activities.
  • The proposed set-up fee is based on an effort analysis for implementation of the proposed modules to your specific environment. This effort will be provided as a project plan upon project initiation. If the actual number of days exceed what has been planned due to the sole delay from customer, a penalty of US$ 200.00 will be levied for each day.
  • The proposed set-up fee includes a specific number of training days based on modules selected. This number will be provided through the project plan upon project initiation. Any additional training requested by customer will be charged at US$ 25.00 per hour.
  • Project kick-off would be within Two (02) weeks of receiving the advance payment.
  • A detailed project plan will be submitted within One (01) week of receiving the advance payment.
  • Existing data of client will be uploaded via excel templates that will be submitted within One (01) week of receiving the advance payment. Such templates would be standard formats and any data not captured through these templates would need to be updated manually by the customer.
  • Once the system is in operation, the customer is allowed to include a new company without any additional fees based on the following conditions.
  1. A provision has been kept to include additional companies at the initial implementation time
  2. The new company has similar HR practices and processes to the current company
  • In the case of a group of companies, all Implementation activities will be conducted as a joint implementation, where all project related activities would be conducted at a single location designated by the customer.
  • In the case of a group of companies, the setup fee shall include all companies of the group, provided that all companies have similar HR practices. If any of the companies have different HR practices, a separate instance of the system would need to be hosted which would require an additional setup fee. Infoseek will ensure to identify such variances at the implementation stage and inform customer.
  • Download and installation of Mobile Application should be managed by customer.
  • The proposed set-up fee includes travel costs for client sites within Phnom Penh city limits. If client implementation site is outside Phnom Penh city limits, an additional charge for visits will be charged at the end of the implementation, based on actual costs for travel, accommodation and per-diem for implementation team members.

3. MONTHLY SUBSCRIPTION FEE TERMS

  • The monthly subscription will begin from the date of project kick off.
  • The monthly subscription will include system support through Infoseek’s online support portal, patch updates, feature releases, statutory updates and version upgrades.
  • The above Monthly Subscription fees would be valid for a period of Two (02) years. From the 3rd year onwards, the price may increase based on the current cost structures given by the cloud hosting providers.

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Next Generation Human Resources Solution

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+94 114 260 020

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